1
Clarity of purpose
We ensure that all aims, objectives and the principles set out in the charter are met. The service users that we advocate for, and the funding agencies involved, both have information required as to the scope and limitations of our role.2
Independence
We are independent from statutory organisations and service provider agencies and free from any possible conflict of interest.3
Putting people first
The wishes and interests of the service users that we advocate for are always respected. We seek to be non-judgmental and respectful of our client's needs, views and experiences.4
Empowerment
We support self-advocacy wherever possible, and we enable the service user to choose the level of involvement and style of advocacy work support that they want.5
Equal opportunities
We have an equal opportunity policy and tackle all forms of inequality, discrimination and social exclusion.6
Accessibility
Our services are free to eligible people. If someone wants to buy advocacy, we make sure they aren’t at risk of financial abuse. We strive to ensure that all information about our services is accessible to all.7
Supporting advocates
Our advocates are always prepared, trained and supported in their role and have regular opportunities to develop their skills and experience.8
Accountability
Everyone who accesses our service has a named advocate and a way of contacting them. We monitor and evaluate our work.9
Confidentiality and complaints
We have a confidentiality and complaints policy available to all our service users. We have a robust data protection system in place to protect all personal information.10
Safeguarding
We have clear policies and procedures to make sure we act on safeguarding issues. Our advocates understand what to do if they think someone might be at risk of abuse or neglect.